If a paid entitlement cannot be activated, or a verified DecideCSV service failure prevents the purchased file from being processed, contact support@decidecsv.com within seven days of purchase. Include the email used at checkout and the Paddle transaction reference so the purchase can be located.
We review eligible requests individually and normally respond within five business days. Approved refunds are returned through Paddle to the original payment method.
Items outside our control
OpenAI API charges, invalid or unauthorized API keys, unsupported or malformed files, user configuration choices, third-party outages, and dissatisfaction with model output quality are not normally refundable. This policy does not limit any mandatory consumer rights that apply to you.