Sample CSV
The downloadable dataset contains fictional feedback only. It has four columns: feedback_id, feedback_text, channel, and created_at.
Question configuration
Type: choice
Name: feedback_topic
Instructions: Which topic best describes this customer feedback?
billing Payments, invoices, charges, or refunds.
product_bug Product behavior that appears broken or incorrect.
account Login, permissions, profile, or account access.
feature A request for new or changed product capability.
cancellation Requests to cancel, close, or stop a subscription.
other Feedback outside the categories above.Illustrative output shape
| Feedback | Choice | Confidence |
|---|---|---|
| I was charged twice this month. | billing | High |
| Export is blank in Safari. | product_bug | High |
| Please add an API usage dashboard. | feature | High |
| I cannot invite another admin. | account | Medium |
These labels describe the expected demonstration behavior, not a published accuracy benchmark. Actual model output can vary, and thresholds should be evaluated on representative labeled data.
What to inspect before using the result
- Whether category descriptions overlap.
- Whether “other” captures uncovered requests.
- Whether short or mixed-topic feedback produces lower confidence.
- Whether the cost of a wrong route justifies human review.
Sources and verification
Product facts on this page were checked against the following primary sources on October 11, 2026.